Annual Support & Maintenance
What does annual maintenance & support include?
Support is an annual fee (20% of your license cost), which includes technical support as well as the ability to upgrade to the newest version throughout the year. Technical support consists of phone and email support, and is also available through our user forum and support resources.
How do I renew my annual maintenance & support every year?
An email reminder will be sent to the email address of the person that originally purchased the software, every year on the support anniversary date (the date of your first purchase). The email will contain a link to review your pricing and transactions, and to purchase your support renewal. If you do not receive an email reminder, please contact our Sales Staff.
If you purchase more than once, all additional transactions will be prorated back to the date of first purchase. This way, no matter how many transactions you have, you will only be charged a single support renewal fee once a year.