Annual Support & Maintenance
What does annual maintenance & support include?
Support is an annual fee (20% of your license cost), which includes technical support as well as the ability to upgrade to the newest version throughout the year. Technical support consists of phone and email support, and is also available through our user forum and support resources.
How do I renew my annual maintenance & support every year?
An email reminder will be sent to the email address of the person that originally purchased the software, every year on the support anniversary date (the date of your first purchase). The email will contain a link to review your pricing and transactions, and to purchase your support renewal. If you do not receive an email reminder, please contact our Sales Staff.
If you purchase more than once, all additional transactions will be prorated back to the date of first purchase. This way, no matter how many transactions you have, you will only be charged a single support renewal fee once a year.
What happens if I don’t purchase support?
Support is optional, but at some point you will want or need to update the software. In order to do so, your support will need to be paid up to the current date in time. This means that if support has not been purchased and renewed every year, you will need to pay back those years.
The reason for this is that our research and development team works tirelessly all year every year in order to keep KioWare up to date. Once you update the software, you are able to access all of those updates, whether or not your support had been current at the time the update was released.
We charge support and maintenance as an annual fee so that you can budget annually for the cost of the updates as well as technical support, and receive those services whenever you need them.