Remote Monitoring

In many kiosk deployments, it is important to know whether individual kiosks are running and their current health.

Using KioWare Server, individual kiosks will report their status in three distinct ways:

Heartbeat - The kiosk will send regular messages to KioWare Server with approximately 30 performance statistics. The arrival of the message indicates that KioWare is running on the kiosk, and the performance statistics indicate its current health.

Urgent Log Activity - KioWare actively monitors specified equipment (ex, printers), and when an anomaly is noticed (ex, paper low), a message is sent to KioWare Server and notification emails are sent.

Daily Log Activity - To provide a history of kiosk health, Windows application event log entries are sent to KioWare Server regularly.