Features & Functions of KioWare Kiosk Management

Features & Functions of KioWare Kiosk Management

  • Type: Video
  • Date: January 2017
KioWare Kiosk Management consists of two components that work together: client side kiosk software & browser-based server console. Options include KioWare Server (self-hosted) & KioCloud (KioWare hosted).
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KioWare Kiosk Management consists of two components that work together: the client side kiosk software (KioWare Full for Windows, KioWare Full for Android, and KioWare Classic Full for WIndows) and the browser-based server console (KioWare Server and KioCloud). The client side kiosk software runs locally on the machine to secure the device, and the server console is used to manage those secured devices. 
You can manage client-side KioWare configuration settings from within each device running KioWare; you can also manage your devices as a whole from the server console which is accessible from any device with a browser connected to the internet or an intranet.
KioWare Kiosk Management offers four major pieces of functionality: 
1) Device Organization
2) Remote Monitoring
3) Remote Management
4) Usage Statistics 
Let’s dive in and see exactly what you get with KioWare Kiosk Management.

Device Organization

Starting with device organization, there are two ways to organize devices. The first is by Project. At the top, you have a Site. Within a Site there are Projects, and within Projects are your devices. 
Organizing by Project is the simplest way to organize devices, and is typically used for smaller quantities of devices. 
A common example for using Project organization is when you have only one geographic location but devices serving different purposes in various areas of that location. So for a hospital, each area would be its own Project, such as lobby, waiting rooms, and patient rooms.
The second way to organize devices is by Ad-hoc Grouping. Start with a Site at the top level. Within a Site there are Groups, and within Groups you can have additional Groups or your devices. 
This is a more sophisticated style of organization that lends itself well to higher quantities of devices and offers lots of organizational flexibility. 
A common example for using Ad-Hoc Grouping organization is in a retail environment where you might organize your devices by geographic location. Groups would be regions of a country, within those Groups you would likely have a second level of Groups that are smaller regions like states, and then you might have another level of Groups that are regions of each state, before getting to individual devices. Some regions may have large cities that deserve their own group, and you have the flexibility to add additional layers of Groups into individual Groups.  
You can use both Projects and Groups to organize your devices.  This provides the most flexibility for managing your devices.

Remote Monitoring

An essential piece of KioWare Kiosk Management is remote monitoring, which assures you that your devices are up and running, and notifies you when there’s an issue.
You manage the status of your devices by receiving heartbeat information at whatever time interval you determine. The heartbeat data contains information that’s essential for diagnosing issues, including roughly 30 performance statistics. 
You configure KioWare Kiosk Management to know what to do when a heartbeat is missed. Typically it changes the status of the device to Warning or Error, at which point – if notifications are set up – you’ll receive an email notification of the device’s status change. 
Email notifications can be formatted for SMS text. We recommend setting notifications to alert you only when a device status changes, which can be things like device remote monitoring issues, MTBF limits passed, multiple missed consecutive heartbeats or an individual missed heartbeat, and event logs or a specific event log received. 

Remote Management

When it comes to remotely managing your devices, KioWare plays an important role. 
With KioWare, you can remotely update content from content files that are pushed to the devices you choose. There are different file actions based on the type of content file: for example, a graphic file that needs to be copied into place, or an installer file that needs to be executed.  You can initiate a content update from the Kiosk Management Console, and you can also configure the devices to regularly check for content updates at an interval period you select. This can all be managed from any level: Site, Project, Group, and Device.
Part of remote management functionality is the option for server commands, which allows you to issue and schedule commands such as reboot, restart KioWare, send heartbeat, and even custom commands. 
Lastly, the KioWare Kiosk Management Console provides an easy method for remotely logging into your devices using a remote login tool. Since heartbeats contain the last IP address of the device, it is easy to have a one-click method of remotely logging into a device. 

Usage Statistics

KioWare Kiosk Management collects device usage statistics and generates reports at every level: Site, Project, Group, and Device. Data collected includes page usage, session usage, session page list, content traversal, and more. 
Reports are available both as a graphical report and in tabular format with the option to export the data to a CSV file for additional analysis.

KioWare Kiosk Management Options 

With KioWare Kiosk Management, remember that there are two components: the client side kiosk software and the browser-based server console.
Your client side kiosk software options are KioWare Full for Windows, KioWare Classic Full for Windows, and KioWare Full for Android. 
Your server side options are KioCloud and KioWare Server. KioCloud is hosted by KioWare, while KioWare Server is self-hosted. 
We understand that managing devices is a lot of responsibility. KioWare Kiosk Management gives you options, yet keeps things simple, and we have support staff eager to help if you encounter any bumps along the road. 
Download a trial of the client side kiosk software. (Remember, that’s KioWare Full for Windows, KioWare Classic Full for Windows, and KioWare Full for Android). Then schedule a demo with our staff to see what KioWare Kiosk Management can do for you.